It’s important to value your customers and let them know you appreciate their business. Never take clients for granted, or assume they’ll always want to do business with you. Be attentive and show your appreciation on a regular basis.
It takes you and your team going above and beyond to impress your clients. Have ideas and strategies in place that help you stay on track.
Make it clear to those who give you a business that you’re fully aware of their generous loyalty. Don’t just go through the motions, but pull out all the stops to strike a chord with your customers.
Personal Phone Calls
Do what other people won’t do and pick up the phone. It’s rare in this day and age that you get a phone call to discuss business. This is a personal touch that won’t go unnoticed with your customers. Remember personal details about them and don’t just call to sell. Contact clients to check in and see if they need anything. Take notes of how the conversation goes, so you have them for next time.
Reward your clients for their dedication to you and your business. Ask them on an outing to a concert or sporting event. Get the tickets by visiting ticketsales.com and be prepared with the seats when you ask them to join you. They’ll be surprised and grateful all at the same time. It’s also a chance to talk a little business and pick their brain. Make a night of it and offer to cover dinner before the event. Let them know that this is the least you can do, given all they’ve done to help your business.
Identify Their Needs
Clients can’t stand when you know nothing about them and keep trying to sell them on what your business is pushing. Study your clients and get to know them on an individual level. Meet with them and impress them by offering up solutions that are an exact fit to their current needs. They’ll appreciate your hard work and will likely want to do more business with you. It’s worth going the extra mile to pinpoint their needs because you’re more likely to close the deal this way.
Keep Your Promises
The worst scenario is for you to go around making a bunch of promises to clients and then breaking them one by one. Build trust by doing what you say you’re going to do. Pride yourself on following through on your promises and becoming known as the person who never leads a client astray. Pay careful attention to how you’re interacting with others and the words coming out of your mouth. You don’t want to get caught giving your word, only to retract it later on.
Your business isn’t much without your clients. Never take their loyalty for granted and do what’s in your power to make them happy. Implement tactics that help you succeed at this and allow your customers to see you in a positive light.