Modern Methods of Customer Service That Your Business Needs

Everything in business needs to progress to keep up with what customers are looking for. Customer service practices are included in this, and in fact are some of the most important things to concentrate on.

Modern Methods of Customer Service That Your Business Needs

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You need to keep up with how customers want to communicate with you so you can meet their needs.

Super Personalized Customer Service

In many ways, customer service is becoming more personal. However, you have to be careful with this because if you get too personal, people can find it intrusive.

You could do anything from including handwritten notes in orders to assigning a dedicated account manager to clients.

Video Calls

Communicating with customers face-to-face isn’t always possible. But a video call could be the next best thing.

Big companies like Amazon have used this technique to provide a closer connection to customers. Video calls could be offered through your business’s own app.

Chatbots

Chatbots are a great way to provide instant customer service to people on your website.

They can use pre-programmed answers and machine learning to help with standard questions. They’re also good for helping out until a live customer service agent is available to chat.

Social Media

Social media can be a great tool to use for customer service, but you have to get it right.

Social media customer service done badly could be terrible for your brand. You need to provide a service that’s useful and goes further than simply referring people to other customer service channels, such as phone or email.

Social Media and Customer Service Infographic
Infographic Design By USC Online

Question: Do you know any other modern methods of customer service for modern business? You can leave a comment by clicking here.

    Takis Athanassiou is an IT Consultant, Blogger, Trainer & Writer, active in the areas of leadership, business consulting, e-Learning and social media. He aims at the development of people, business and assets! You can check out his blog, add him in Google+ and follow him on Twitter.

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